6.0.2.1 Create To Do Entry

Reference: Start Premise Based Service for Landlord-Tenant Process Model - Page 5 for the business process diagram associated with this activity.

Group: Service Agreement Activation Process

Actor/Role: CC&B

Description: If configured, To Do Entries are created for exception processing. The exception is also available for viewing and resolution on a separate page in CC&B.

Process Names

•	TD-FAUPL - This background process creates a To Do entry for every field activity upload staging record that's in error.

•	SAACT - The service agreement activation process updates the status and SA/SP reads for pending start and pending stop service agreements.

•	TD-SSFTL To Do for Old Pending Start/Stops-catches start/stop requests that have gone unfulfilled.

•	FACOMPL - The field activity completion process completes field activities and field orders using the records in the various field activity staging tables.

Entities to Configure

•	To Do Types

•	To Do Roles

•	Batch Control